Frequently Asked Questions
What cloud platforms do you support?
We provide comprehensive managed services across all major cloud platforms including AWS, Azure, and Google Cloud Platform. Our team has deep expertise in multi-cloud architectures and can help you choose the right platform for your specific needs. We handle everything from initial deployment to ongoing monitoring, scaling, and optimization.
What open-source SaaS solutions do you offer?
We specialize in deploying and managing enterprise-grade SaaS platforms built on open-source technologies. Our offerings include managed Elasticsearch-based search engines for powerful application search capabilities, comprehensive user analytics platforms for data-driven insights, and fully-managed Nextcloud instances for secure file sharing and team collaboration. All solutions come with professional support, monitoring, and regular updates.
Can you help with AI infrastructure deployment?
Absolutely! We provide end-to-end AI infrastructure services including GPU cluster design and deployment, MLOps pipeline setup, model serving platform implementation, and architectural consultation. Whether you’re building your first machine learning model or scaling to production AI workloads, our team can guide you through hardware selection, software stack configuration, and best practices for ML infrastructure management.
What’s included in your Cloud Managed Services?
Our Cloud Managed Services provide comprehensive infrastructure management including 24/7 monitoring and support, security management and compliance, automated backup and disaster recovery, performance optimization, cost analysis and reduction strategies, and scaling management. We act as your dedicated cloud operations team, ensuring your infrastructure runs smoothly while you focus on your business.
Do you offer custom solutions?
Yes! Every business has unique requirements. In addition to our core services, we provide custom consulting and development services including infrastructure audits, cloud migration strategies, architecture design, performance optimization, and integration services. We work closely with you to understand your specific needs and deliver tailored solutions.
What kind of support do you provide?
We offer 24/7 technical support for all managed services with multiple support channels including email, phone, and chat. Our support includes proactive monitoring, incident response, regular health checks, performance reports, and dedicated account management. For critical infrastructure, we provide SLA-backed response times and escalation procedures.
How do you ensure security and compliance?
Security is built into everything we do. We follow industry best practices including encryption at rest and in transit, regular security audits and vulnerability assessments, access control and identity management, compliance with standards like ISO 27001, SOC 2, and GDPR, automated security patching, and comprehensive logging and monitoring. We work with you to meet your specific compliance requirements.
What’s the onboarding process like?
We make onboarding simple and transparent. The process typically includes an initial consultation to understand your needs, infrastructure assessment and planning, phased deployment with minimal disruption, comprehensive documentation and knowledge transfer, team training on new systems, and ongoing optimization. Most projects can begin within days, with full deployment timelines varying based on complexity.
How do you handle billing and pricing?
We offer flexible pricing models tailored to your needs including monthly managed service agreements, project-based pricing for deployments, hybrid models combining both, and transparent cost breakdowns with no hidden fees. We provide detailed cost estimates upfront and work with you to optimize spending. Contact us for a customized quote based on your specific requirements.